Payment & Billing Policy

Active Status
PCI-DSS Handshake Reactive

At Softhuge Technologies, we utilize advanced cryptographic orchestration to ensure your financial transactions are handled with absolute integrity across our global grid.

1. Payment Ecosystem

Softhuge Technologies facilitates secure financial transactions across its entire product suite (CRM, Connect, Account Portal). We utilize industrial-grade payment processors to ensure high-velocity reliability and global compliance.

2. Cryptographic Security (The Vault)

We utilize industrial-grade 256-bit AES Tokenization to provision and protect payment instruments. Your full card details never touch our local servers in a raw state. We use high-integrity "Tokenization Handshakes" with PCI-DSS compliant gateways like Stripe and Razorpay.

3. Billing Cycles & Renewals

  • Subscription Model: Most premium services are billed on a recurring monthly or annual basis.
  • Auto-Renewal: Subscriptions automatically renew at the end of each period unless manual intervention is recorded in your control panel.
  • Continuity Protection: We offer a 48-hour automated grace period for secondary settlement attempts.

4. Multi-Currency Protocols

Transactions are orchestrated in INR (Indian Rupee) or USD (US Dollar) depending on your region of authentication. Real-time exchange rates are determined by our gateway partners at the point of capture.

5. Tax & GST Compliance

For operations within India, GST (Goods and Services Tax) shall be applied as per prevailing central and state laws. Users are responsible for maintaining valid GSTIN data in their billing profiles for input tax credit claims.

6. Settlement Disputes

Financial discrepancies must be reported to our Fiscal Compliance team at support@softhuge.com within 30 days of the transaction timestamp.