We aim for 100% satisfaction across every client build and software delivery. This Refund and Cancellation Policy clearly outlines how refund requests and project cancellations are evaluated.
1. Custom Engineering Projects
Custom mobile apps, web applications, and software development work are executed against approved milestone schedules:
- Milestone Deposits: In the event of a project cancellation prior to sprint initiation, the deposit is refundable minus direct scoping and wireframing costs incurred.
- In-Progress Sprints: Once a milestone has been developed, demonstrated, and signed off, fees for that completed milestone are non-refundable.
- Bug-Fix Warranty: Any defects identified within the 30-day post-launch warranty period are resolved at zero additional charge.
2. Digital Source Code & Store Assets
Due to the nature of downloadable software and source code repositories, purchases from our developer store are non-refundable once the source code ZIP or Git repository access has been provisioned. If you experience technical setup issues, our engineering team will provide installation assistance.
3. SaaS Subscriptions (CRM & Connect)
For recurring software subscriptions:
- You may cancel recurring subscriptions at any time via your account portal.
- Access remains active until the conclusion of your current billing cycle, with no future charges applied.
4. Refund Processing Timelines
Approved refunds are credited back to the original source of payment within 5 to 7 business days, in accordance with standard bank and gateway settlement protocols.