We prioritize a fair and transparent commercial relationship. This policy outlines the industrial conditions under which cancellations are processed and refunds are issued.
1. Cooling-Off Period
For most initial SaaS subscriptions (CRM, Connect), we offer a 24-hour cooling-off period. If you feel the platform does not meet your industrial requirements, you may request a 100% refund within the first 24 hours of your initial purchase.
2. Refund Eligibility
- SaaS Subscriptions: Refundable only during the cooling-off period. Post 24 hours, all recurring cycles are non-refundable.
- Digital Assets: Direct purchases of downloadable tools or assets are strictly non-refundable once the download link is accessed.
- Service Adjustments: Prorated commercial adjustments may be offered only during high-tier upgrades.
3. Cancellation Workflow
You may terminate your subscription at any time via the Billing Preferences tab in your dashboard. Upon cancellation:
- Your access remains active until the end of the current paid billing cycle.
- No further automatic renewals will be processed.
- Logical data remains exportable for 30 days post-termination.
4. Processing Timelines
Approved refunds are orchestrated through our original payment gateways. Processing times generally range from 5 to 10 working days depending on your financial institution's settlement protocols.